NOTICE POLICIES

EXCLUSIONS

Personalized pieces (including engravables), non-jewelry accessories, sale items that have been permanently marked down, and select made to order pieces are final sale with no exceptions. All custom orders, as well as pre-orders, are final sale. Items that are considered final sale will be clearly marked. 

Orders sent back to NFJ without approval are subject to additional fees and the order may be returned at the customer’s expense. 

 

Exchange for different color/size

In stock items will be held until we have received your item back and have approved your exchange. Please note that lead times on made to order pieces will not begin until we process your exchange. Be sure to look at the lead time when initiating an even exchange.

If your exchange item does not adhere to our guidelines listed below, NFJ reserves the right to deny an exchange and ship the item back, at the customer’s expense.

ELIGIBILITY/GUIDELINES

To be eligible for a return or exchange, the item must be returned from within the United States. All pieces that are eligible for a return or exchange must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition.

GIFT EXCHANGES

Please note that the amount paid on the item will be issued onto a gift card, which can only be used on our site. Promo codes are non-transferable.